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ephemeral messaging

Information Governance & Self-Destructing Messages

Ephemeral messaging applications like Confide, SnapChat, and Telegram are designed to automatically delete messages from all devices (sender and recipient(s)) after they have been read or after a pre-set (and very brief) period of time.  The increasing use of ephemeral messaging to conduct business creates many information governance challenges. I presented a virtual session at

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blockchain

New Paper — Blockchain and Recordkeeping

Gregg Astoorian and Sheila Taylor have authored a new chapter for the November, 2018 supplement to Carswell’s Records and Information Management subscription-based service, entitled “Blockchain and Recordkeeping”. The chapter provides a technical overview of blockchain and how it works in applications such as BitCoin, an overview of how blockchain has evolved and where it is heading, its

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byod

New Paper — RIM Strategies for BYOD

Sheila Taylor has authored a new chapter for the March, 2016 supplement to Carswell’s Records and Information Management subscription-based service, entitled “RIM Strategies for BYOD”. The chapter provides an assessment of the current state of Bring Your Own Device, including the advantages and disadvantages of the trend to both employers and employees.  The second half of the

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e-discovery

Social Media and RIM

Sheila Taylor has authored the most recent (Fall 2015) supplement to Carswell’s Records and Information Management subscription-based service, entitled “Social Media and Records and Information Management”. The chapter provides an overview of the key social media channels relevant to most organizations and provides guidelines for the lifecycle management of social media records, including information governance and evidentiary/e-discovery

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access to information

The Harper Government, Library and Archives Canada, and Federal Department Libraries

In Kill the Messengers: Stephen Harper’s Assault on Your Right to Know, author Mark Bourrie argues that Prime Minister Harper “has tried to muzzle and delegitimize criticism” (p. 21) by aggressively controlling its messaging and “defanging” (p. 18) watchdogs such as the media and scientists on the federal payroll.  Mr. Bourrie further contends that this

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IM Trends

The 2013/2014 Information Governance Benchmarking Survey

Cohasset Associates , ARMA International , and AIIM recently published the results of the 2013/2014 Information Governance Benchmarking Survey (download a copy here). The survey was underwritten in part by Iron Mountain . Participants The findings are based on responses from 1,300+ invitees including ARMA International members, AIIM members, recent attendees of Cohasset’s Managing Electronic

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change management

From Custodian to Chief — The Rise of the Chief Data Officer

Does your company have a Chief Data Officer (CDO) yet?  In a December 2012 report, Gartner group reported on the trend towards this new C-level leader in large organizations responsible for dealing with the threats and opportunities created by increasing information complexity and incoherence.  Gartner predicts that by as early as 2017, 20% of large enterprises

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change management

Is E-Mail Obsolete?

Is E-Mail obsolete? This question seems to be everywhere these days.  Marc Zukerberg (CEO of Facebook) made this prediction in 2011, possibly based on his assumption that Facebook will ultimately replace everything.  However, some trends do appear to support the idea, such as studies from tech analyst firm ComScore which found that email use by teenagers

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electronic records

Observations from The Canadian Institute’s Forum on Records Retention & Electronic Information Management

It was my privilege to co-chair this forum on Records Retention & Electronic Information Management from May 28-29, 2013 with Susan Nickle of Wortzman Nickle Professional Corporation. The Canadian Institute assembled an excellent group of industry experts to explore records retention and diverse electronic information management topics such as cloud computing, outsourcing data storage and processing,

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business processes

Two Solitudes: The Next Step in BYOD

Some people say that the current BYOD (Bring Your Own Device) trend got its start in 2009 when it was widely reported that newly elected US President Barrack Obama refused to give up his Blackberry in favour of the phone supplied by the secret service. He wound up keeping both phones, but I wonder if

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  • About the Author

  • Sheila Portrait
    Sheila Taylor
  • Sheila Taylor is a well known consultant, educator, speaker and writer with more than 25 years of experience in the information management (IM) field.

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    Case in Point

    That's A Lot of Records!
    Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
    Assess, Plan and Schedule
    Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
    Step by Step Success
    Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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