Social Media and RIM

Social Media and RIM

Sheila Taylor has authored the most recent (Fall 2015) supplement to Carswell’s Records and Information Management subscription-based service, entitled “Social Media and Records and Information Management”.

The chapter provides an overview of the key social media channels relevant to most organizations and provides guidelines for the lifecycle management of social media records, including information governance and evidentiary/e-discovery implications.

Our thanks to Carswell for providing permission for us to make this chapter available free of charge.

You can view the chapter in our Published Articles section of this site, or view/download it directly here.

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    Case in Point

    That's A Lot of Records!
    Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
    Assess, Plan and Schedule
    Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
    Step by Step Success
    Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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