Below are some questions we are commonly asked by people who are just starting to get to know us. If you have a question which isn’t answered below you can ask it using the form at the bottom of the page.

How long have you been in business?

Ergo Information Management Consulting has been assisting clients to manage their information assets since 1999.  Until August 28, 2012, Ergo did business in partnership with CONDAR Consulting Inc. and provided services in Southern Ontario under the CONDAR name.  When that relationship ended, Ergo began offering services under its own name across Canada and internationally.

Who are your typical clients? In what industries do you specialize?

Our typical client is an organization that is encountering an IM challenge such as the need to establish an IM policy, better manage the information in its shared network directories, apply retention periods to e-mails, prepare for ECM implementation or benchmark its current IM services.  Our public, private and not-for-profit sector clients have ranged from small offices with 8-10 employees to large, multi-site corporations with hundreds of employees. While we don’t specialize in any particular industries, we’ve worked for several clients in industries such as municipal government, financial services, health services, and energy and utilities.  Please visit our selected client list here.

Where are you located? In which geographic regions do you offer your services?

We’re located in the Greater Toronto Area (GTA).  While we offer services primarily in Southern Ontario, we can (and have) assisted clients in other parts of Canada and in the United States.

I see the letters 'CRM' after Sheila's name. What do they mean?

‘CRM’ stands for ‘Certified Records Manager’, a designation awarded by the Institute of Certified Records Managers (ICRM) based on educational background, professional work experience and the passing of a six part examination.  To remain a CRM in good standing, a CRM is expected to conform to the ICRM Code of Ethics and participate in activities to improve the records management profession in order to accrue certification maintenance credits. As of August 2012, there were almost 1,100 CRMs worldwide (of which less than 100 reside in Canada). More information about the CRM designation is available on the ICRM website.

Are you product independent?

Yes.  Ergo Information Management Consulting doesn’t sell any IM technologies or related products (e.g. filing equipment, shredding services, records storage services, etc.).  We also don’t accept referral fees or commissions from vendors of IM technologies or related products.

Do you provide training in IM techologies such as ECM software?

No, we feel that is something best done by IM technology vendors/value-added-resellers (VARs).  However, we are familiar with the functionality of most of the IM technologies on the market today and have assisted clients to select and prepare to implement those products.

Do you sell filing supplies and equipment? Store records? Shred records?

No.  As an information management consultancy, we sell only our consulting services.  However, we have assisted clients to select appropriate supplies and equipment, and to negotiate contracts for such services as records storage.

What does 'Ergo' mean?

According to the Merriam-Webster Online Dictionary, ‘ergo’ is an adverb meaning ‘therefore’ or ‘hence’.  It is synonymous with words such as ‘accordingly, ‘consequently’ and ‘thus’.   It is usually seen in the famous phrase by Descartes, cogito ergo sum, meaning “I think, therefore I am”. 

Or is it, “I think, therefore IM”?



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Case in Point

That's A Lot of Records!
Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
Assess, Plan and Schedule
Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
Step by Step Success
Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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