Our Team

Our Team

Meet Our Team

Ergo Information Management Consulting is owned and operated by Sheila Taylor and Gregg Astoorian. Sheila is Ergo’s lead consultant on the majority of projects, and Gregg’s main responsibility is Ergo’s business operations.


Partner & CEO

Sheila Taylor, MLIS, CRM

A Certified Records Manager (CRM), Information Governance Professional (IGP), and Certified Information Professional (CIP) with more than 25 years’ information management (IM) experience, Sheila has assisted numerous public, private and not-for-profit clients to improve their IM practices. Prior to becoming a consultant, Sheila established and managed an IM Program at a mid-sized Ontario municipality.

Sheila is an instructor in AIIM’s Electronic Records Management (ERM) and Enterprise Content Management (ECM) certificate programs. For more than fifteen years, she taught several of the certificate courses in records/information management at The iSchool Institute of the University of Toronto’s Faculty of Information. Sheila has also taught the ‘Managing Organizational Records I’ course in the Master of Information degree program at the iSchool (Faculty of Information), University of Toronto and the records and information management fundamentals course at Mohawk College.

Sheila speaks regularly on various IM topics at ARMA and other conferences, and her IM articles have been published in such periodicals as Canadian Facility Management and Design, Information Management Journal, and Municipal World. An active member of ARMA, Sheila is also a member of AIIM and the Institute of Certified Records Managers.

Sheila completed a Master of Library and Information Science (MLIS) degree and certificates in both records management and adult education. She also holds the AIIM Electronic Records Management Master designation (ermm) and the AIIM Enterprise Content Management Master designation (ecmm).

Sheila’s primary responsibilities at Ergo include the delivery of IM consulting services, managing the delivery of IM consulting services by Ergo associates, and associate recruiting.

Partner & General Manager

Gregg Astoorian, MBA

Gregg is a business development, marketing and communications expert experienced in assisting organizations to launch new products and services.  Throughout his 20 year career he has been a product marketing director and independent consultant.  He achieves results through a focus on generating effective communication and creating high performance teams.  He holds an MBA in marketing from McMaster University.

Gregg’s responsibilities at Ergo include day-to-day operations of the company, including business development, marketing and the negotiation of strategic alliances.  He also assists Ergo clients in strategic planning and organizational communications in support of information management (IM) initiatives.


Ergo works with a trusted team of associates.  Our associates are proposed to clients on a project-by-project basis in order to create a project team with the right mix of skills, knowledge and experience for the engagement.  Our associates have long-standing and trusted relationships with Ergo.



(905) 702-8756





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Case in Point

That's A Lot of Records!
Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
Assess, Plan and Schedule
Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
Step by Step Success
Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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