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communication

admissibility

Snapchat-like applications coming to the office soon?

You’ve likely heard of Snapchat, the beloved app of teenagers (and others) for sending disappearing selfies.  And you’ve likely discounted this popular service (which sends approximately 400M photos/day) as appealing only to consumers. But wait . . . there’s evidence that the vendor community is already developing corporate equivalents of Snapchat’s disappearing functionality that may

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communication

Organizational Data + An Internet Connection = A Recipe for Disaster

For many years, most organizations have had policies governing employees’ use of e-mail (e.g. no political solicitations, no profanity, etc.) and the Internet (e.g. don’t download or share information that’s offensive, illegal, discriminatory, etc.). And many organizations are in the process of implementing policies to guide employees on what organizational information/data can (and cannot) be

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communication

RIM shot — Finding the Humour in What We Do

(Please note: Some cartoons originally posted in this article caused some technical difficulties, so they have been temporarily removed and replaced with links. Hopefully we will be able to restore the original images soon.) I’m always on the look out for humourous cartoons to use in training materials and the Dilbert comic strip by Scott

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change management

Is E-Mail Obsolete?

Is E-Mail obsolete? This question seems to be everywhere these days.  Marc Zukerberg (CEO of Facebook) made this prediction in 2011, possibly based on his assumption that Facebook will ultimately replace everything.  However, some trends do appear to support the idea, such as studies from tech analyst firm ComScore which found that email use by teenagers

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archives

Carbon Dated: The Last Carbon Paper Company in Canada

The Toronto Star recently profiled Form-Mate, the last carbon paper manufacturer in Canada. Like most people, I haven’t used carbon paper for many years.  In fact, many younger people have probably never encountered this relic from our typewriter generation at all, or experienced the original, pre-email version of  “cc:” (“carbon copy”).  Before we had the “print

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business processes

Digital Notetaking: Friend or Foe?

Traditionally, you’d show up to a meeting toting a paper notebook in which you’d jot down comments, ideas, decisions, and action items.  Then, after most meetings, you’d return to your desk and transcribe your notes, issue e-mails re: action items, and maybe update some electronic resources (e.g. a wiki) with information from the meeting.  And if you were the

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collaboration

Internal Social Collaboration: More Records to Manage

I’ve been reading a lot recently about social media and collaboration tools and came across an interesting article in a Harvard Business Review blog (HBR Blog Network) about social collaboration within organizations. Brad Power, a consultant and researcher on process innovation, recently published an article entitled “How Collaboration Tools Can Improve Knowledge Work” which discusses the benefits of internal,

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communication

Black, White and Shades of Gray: IM vs. IT vs. Legal

While presenting in Ottawa last week at the Infonex seminar, Managing E-records in Canada’s Public Sector, I attended a presentation by Lewis Eisen.  A former practising lawyer and a former IT systems manager, Lewis is currently the Manager of Records Management Services at Industry Canada. Entitled “Improving Collaboration Among IM, IT, and Legal Professionals“, Lewis explored  the challenges that

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  • About the Author

  • Sheila Portrait
    Sheila Taylor
  • Sheila Taylor is a well known consultant, educator, speaker and writer with more than 25 years of experience in the information management (IM) field.

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    Case in Point

    That's A Lot of Records!
    Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
    Assess, Plan and Schedule
    Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
    Step by Step Success
    Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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