Alberta Court Validates the CGSB Documentary Evidence Standards

Alberta Court Validates the CGSB Documentary Evidence Standards

The Canadian General Standards Board (CGSB) standards for documentary evidence (Electronic Records as Documentary Evidence (CAN/CGSB 72.34-2005) and Microfilm and Electronic Images as Documentary Evidence (CAN/CGSB 72.11-93) were recently used to establish the admissibility of records in a case before the Provincial Court of Alberta.  The judge’s ruling (R. v. Oler, 2014 ABPC 130) concerns a drunk driving case in which the admissibility of the Calgary Police Service’s electronic breathalyzer records were challenged.

This is an important ruling for the Canadian records and information management (RIM) community because it validates these standards as important benchmarks for RIM managers to consider and follow in all Canadian organizations.  It’s also significant because it was the first time in Canada that a RIM practitioner was an expert witness on records admissibility.  See my interview with Uta Fox, CRM of the Calgary Police Service (CPS) for her take on the experience.

The Records in Question

The ruling concerns the admissibility of two types of records in CPS’s electronic records system (OpenText Content Server, formerly Livelink):

a) Electronic records (images) consisting of set up worksheets for the Intoxilyzer 5000C (a breathalyzer for estimating blood alcohol content from a breath sample), the simulator worksheets, and the instrument’s annual maintenance sheets as created from paper/hard copy records which were destroyed after scanning.  These records are referred to in the ruling as Tabs 2, 3, and 4 of Exhibit 1.

b) A ‘maintenance log’ in Microsoft Word (MS Word) format which is referred to in the ruling as Tab 1 of Exhibit 1.

The Judge’s Ruling

The judge ruled as follows:

1. The witnesses’ testimony was accepted.  Both witnesses were deemed “credible, reliable” witnesses.  The witnesses were two CPS employees: Uta Fox, CRM (Manager, Records and Information) and Sgt. Richard Butler (a member of the team of police officers who maintain CPS’s electronic records system).

2. Re: Tabs 2, 3, and 4 of Exhibit 1 (the images), the Crown met “the onus that lies upon it in connection with admissibility of electronic records . . . These electronic records . . . can be introduced as evidence in the trial proper . . . The evidentiary rules of authenticity, integrity and reliability have all been satisfied.”

3. Re: Tab 1 of Exhibit 1 (the MS Word document), this record “is an ordinary business record, a Live document capable of additions, deletions or amendments, from time to time”  which “may be introduced into the trial or proceedings as an ordinary business record” with “weight to be given to it subject to ordinary evidentiary rules governing business records.”  This record “does not meet the standards for admission as an electronic document under CAN/CGSB 72.11-93 or CAN/CGSB 72.34-2005.”

4. “The Crown has provided full and fair disclosure to the Defence in Exhibit 1” and “The evidence in the voir dire [a legal term denoting the part of the trial connected with the admissibility of evidence] may be introduced into the trial proper.”

The Significance of this Ruling

According to Stuart Rennie, a lawyer and RIM consultant in British Columbia, this ruling is significant for several reasons.

First, Mr. Rennie says it is “the first Canadian court to consider the admissibility of electronic records with reference to specific standards [i.e. the two CGSB standards for the admissibility of documentary evidence].”  Specifically, the court assessed “complex” records and information management (RIM) software, deemed it acceptable to destroy paper/hard copy source documents after imaging, and accepted electronic records as evidence.  The judge reproduces in her ruling several sections of the CAN/CGSB-72.34-2005 standard which she says were “directly relevant to the considerations of the Court.”

Second, this ruling was made in a criminal case in which there is a higher standard of proof than in a civil case.

Third, Mr. Rennie believes this is the first time a Certified Records Manager (CRM) was called as an expert witness in a Canadian court and that the court has demonstrated a strong assessment towards the CRM.

Fourth, this ruling sets precedent: an Alberta court has ruled that the CGSB documentary evidence standards are acceptable in a criminal matter.  While not binding on Alberta courts other than the Provincial Court of Alberta or on courts elsewhere in Canada, Mr. Rennie hopes the ruling will be cited in similar cases in the future.  He also hopes that case law will be enacted to define the ‘standards’ under the Canada Evidence Act by which an electronic document may be determined admissible, thus helping the provincial evidence acts to define their ‘standards’ for electronic records admissibility.

Fifth, this ruling validates CPS’s policy, procedures, and technology for creating, storing, and managing Intoxilyzer 5000C records in electronic format.  As Mr. Rennie said, “There was a lot riding on this decision for the CPS.  If the records weren’t deemed admissible, then CPS’s past cases of this type would be called into question.”


Darren M. Oler was charged with impaired driving under the Criminal Code of Canada.  His lawyer sought production of CPS’s records for three different Intoxilyzer 5000C instruments, specifically “maintenance logs, maintenance records, certificates of annual inspection, maintenance manuals, technician work sheets, and site installations work sheets”.  In response, the Crown Prosecutor provided a CD containing maintenance records for every Intoxilyzer 5000C used in Calgary since 1995.

The requested records were provided in electronic format because it is CPS policy to destroy original handwritten documents associated with the Intoxilyzer 5000C during the process of converting them to electronic format (imaged copies) for storage in the force’s electronic records system (OpenText Content Server, formerly Livelink).

The judge ruled that “The question of admissibility of an electronic record in general must be dealt with before the Court can address the issue of the Charter arguments raised by the defence”.  The judge then directed CPS “to retain counsel and to make submissions to the Court on the question of admissibility of electronic evidence . . . which are now maintained [by CPS] in an electronic database”.


The Court heard evidence from two CPS witnesses on the operation of the electronic records system and the manner in which CPS introduces documents into that system for storage. The Court also examined the integrity of CPS’s system for recording and storing electronic records.

Uta Fox, CRM (Manager, Records and Information at CPS) was accepted as an expert witness deemed to have “specialized knowledge necessary to render opinion evidence to the Court in connection with processes and procedures for the maintaining of the integrity of electronic records.”  She testified that “The principles and procedures outlined by the Canadian General Standards protocol is intended to enhance the potential for admissibility of electronic documents and reliance upon these documents as authentic for the purpose of business and Court proceedings” and that the CGSB’s standards provide that “records and documents including electronic images by or stored in a computer can stand in place of original paper source records or copies of paper source records.”

Ms. Fox also testified to CPS’s creation and management of electronic records according to the CGSB standards.  Specifically, she testified regarding CPS’s ‘scanning to PDF process’ including comparison between the original document and the PDF image, page counting, perfect match protocols, and quality checks, and the service’s program for destroying paper records after they have been scanned.  She was also questioned – reportedly at length – about the possibility of unauthorized access and changes to electronic imaged documents.

Sgt. Richard Butler, who is responsible for maintaining the records up to the point of ensuring secure storage in OpenText Content Server, was called to testify regarding the creation and maintenance of the Intoxilyzer 5000C records in question.  He described the process whereby handwritten maintenance logs are transcribed to MS Word and PDF documents, and then shredded once transcription is complete.  He also explained that the maintenance log is “essentially a partial summary of original records”.

The Defence had no issue with CPS’s electronic records system or with Ms. Fox’s testimony regarding the propriety of CPS’s imaging policy.

However, the Defence said CPS’s Alcohol and Drug Recognition Experts Unit did not follow CPS procedure when converting certain handwritten documents to electronic format and subsequent storage in the electronic records system.  Specifically, the Defence said the approved maintenance logs – which were originally in handwritten format and then typed into a MS Word document – were “not exact duplicates of the original handwritten document, did not pass quality control standards, omitted information from the original handwritten document and were recreated in a different format with different columns, different descriptions, and omission of relevant information contained in the original maintenance log.”   The Defence submitted “that this process of typing handwritten documents into a typed format gives rise to serious evidentiary issues in connection with authenticity and reliability of the Maintenance Log.”  In addition, the Defence submitted that the electronic record produced for one Intoxilyzer did not include software modification information and contained potential inaccuracies in connection with annual maintenance being recorded on different dates.

As an Intervener in the case, CPS filed a detailed brief with the Court on ‘electronically stored information’ (ESI) and the conditions precedent for admissibility in legal proceedings. The judge’s ruling includes extracts from that brief, including the factors to establish the integrity of a records management system and a detailed description of how CPS’s electronic records system meets those integrity requirements.  The Court accepted the Intervener’s submission in its entirety.

4 thoughts on “Alberta Court Validates the CGSB Documentary Evidence Standards”

  1. Hello Sheila,
    Fantastic article!! Is it possible to get a copy of the “CPS filed a detailed brief with the Court”.

    Hassan Qureshi

    1. Hi, Hassan. I’m glad you enjoyed the article. Re: obtaining a copy of the brief, I don’t have it. You could try contacting the Alberta Court (I’m not sure if briefs are public records) or even the CPS to see if you can get a copy.

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    That's A Lot of Records!
    Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
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