The Self-Destructing Message: The Information Governance Challenge of Ephemeral Messaging

The ARMA Canada 2021 Conference is being held virtually from May 31 to June 2.  I will be presenting a session on June 1, 11:30-11:50 PST (2:30-2:50 EST).  Conference details can be found here.  A description of my session is below:


The Self-Destructing Message: The Information Governance Challenge of Ephemeral Messaging

Ephemeral messaging applications like Confide, SnapChat, and Telegram are designed to automatically delete messages from all devices (sender and recipient(s)) after they have been read or after a pre-set (and very brief) period of time.  The increasing use of ephemeral messaging to conduct business creates many information governance challenges.

This session will explore:

  • What is ‘ephemeral messaging’? (definition and examples)
  • Business benefits and risks of ephemeral messaging
  • Regulation of ephemeral messaging
  • Governing ephemeral messages: guidelines and tips


Jun 01, 2021


11:30 am - 11:50 pm

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Virtual Event


ARMA Canada
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Case in Point

That's A Lot of Records!
Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
Assess, Plan and Schedule
Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
Step by Step Success
Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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