Records Management in a Changing Environment – iSchool Institute RM Certificate Course

This spring I will once again be teaching 4 certificate courses at the University of Toronto’s iSchool Institute.  The iSchool Institute is the Faculty of Information’s continuing education arm at U of T, and offer two certificate programs in Records Managment:  Records Management Fundamentals and Records Management Practice.  The certificates are offered several times a year in Toronto, Ottawa, Edmonton and on the web.


On May 10 I will be teaching the course on Records Management in a Changing Environment.  It is the fifth course of the Practice certificate.

Here is the course description from the iSchool website:


Records Management in a Changing Environment

The practice of records management is constantly evolving in response to changes in information technology, business practices, legislation, and economic and social factors. In order to play an integral role in managing those changes, Records Managers must understand how the external environment influences and even forces changes in the way information is managed. This course examines several changes that are impacting records management as organizations rapidly move to a digitized world.



To see the full list of courses for the Records Management Practice certificate can be viewed here.  For more information about the courses and certificates, or to register, please visit The iSchool Institute.


May 10, 2013


9:00 am - 4:00 pm


The iSchool Institute
140 St. George Street


The iSchool Institute
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Case in Point

That's A Lot of Records!
Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
Assess, Plan and Schedule
Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
Step by Step Success
Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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