ARMA Canada’s 30th annual conference this year will be held in Ottawa on June 8-11, 2014.  This is the largest educational and networking event in Canada for RIM practitioners, and I hope to see you there!

I will be presenting a session on June 10 on the topic of “Measuring RIM Performance”, which will be of interest to anyone who is looking to improve their RIM program, engage in strategic planning, or needs to demonstrate the value of their RIM program to their organizations.  A synopsis of the session is below.  You can also review the conference program for the entire event here or register here.

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Measuring RIM Performance

Performance measurement is an important, but often neglected, part of any organization’s strategy to improve its RIM practices. By including performance measurement in the strategic planning process, you can ensure your RIM initiatives will deliver the intended results, correct problems before they have a major impact, and improve both your communications and reputation with senior management.

This presentation outlines a multi-step process for designing and executing performance measurement as part of any RIM initiative. It also reviews several examples illustrating the application of performance measurement to diverse RIM performance objectives and examines the most important success factors.

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