IMpress

collaboration

change management

Is E-Mail Obsolete?

Is E-Mail obsolete? This question seems to be everywhere these days.  Marc Zukerberg (CEO of Facebook) made this prediction in 2011, possibly based on his assumption that Facebook will ultimately replace everything.  However, some trends do appear to support the idea, such as studies from tech analyst firm ComScore which found that email use by teenagers

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collaboration

Internal Social Collaboration: More Records to Manage

I’ve been reading a lot recently about social media and collaboration tools and came across an interesting article in a Harvard Business Review blog (HBR Blog Network) about social collaboration within organizations. Brad Power, a consultant and researcher on process innovation, recently published an article entitled “How Collaboration Tools Can Improve Knowledge Work” which discusses the benefits of internal,

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  • About the Author

  • Sheila Portrait
    Sheila Taylor
  • Sheila Taylor is a well known consultant, educator, speaker and writer with more than 25 years of experience in the information management (IM) field.

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    Case in Point

    That's A Lot of Records!
    Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
    Assess, Plan and Schedule
    Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
    Step by Step Success
    Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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