AIIM Certificate Program — Modern Records Management (Electronic Records Management) — April 24-27, 2018

I will be teaching the AIIM certificate course on Modern Records Management (Electronic Records Management), April 24-27, 2018, in Toronto.

Attendees may choose to attend either 2 days (April 24-25) for the Specialist level, or stay all four days for the Master level.

Below are the key learning objectives for the course.


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  • Position records management as a business enabler
  • Identify, capture, classify, and transfer/dispose digital records
  • Leverage content analytics and metadata to automate management of electronic records
  • Support privacy and eDiscovery requirements
  • Plan defensible and secure retention and disposition of digital records
  • Ensure access to digital information over time
  • Earn the AIIM MRM Master designation after passing the online exam and case study assignment


For more information, see the AIIM web site.  To register:



Apr 24 - 27, 2018


9:00 am - 5:00 pm

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MicroTek / CTC Training
595 Bay Street


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Case in Point

That's A Lot of Records!
Often the requirement for a needs assessment is driven by a specific initiative being considered or an immediate problem to be solved, rather than a general desire to establish a corporate (or organization-wide) IM program. We had a client wanting to improve its management of a specific group of critical records – thousands of member files in paper, microform and digital formats containing hundreds of unique document types.
Assess, Plan and Schedule
Ergo reviewed the organization’s current practices for managing those records, compared those practices to best practices, and identified risks and areas for improvement. From there we developed a strategic plan with a focus on records storage and retention. The plan identified the operational, financial and technological requirements for implementing the recommended changes, improvements and enhancements in the lifecycle management of the member records. Activities in the plan were classified as short term (next 6-12 months), medium term (next 12-24 months) and longer term (next 25+ months).
Step by Step Success
Implementation of the strategic plan enabled this organization to ensure its member records are properly identified, organized, accessible, protected and retained as long as necessary to meet operational and other requirements.
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