I will be presenting “Measuring the Performance of Your IM Strategy” at the 2012 Fall IM Days Conference organized by the ARMA NCR (Ottawa) chapter. IM Days is one of the largest information management / records management conferences in Canada, consisting of 18 sessions over 2 days. Other speakers include some of the foremost IM practitioners and experts in Canada, including Dr. Ian Wilson (former National Archivist of Canada) and EDRMS expert Bruce Miller.
Let me know if you’re planning to attend and you’d like to meet up. The conference runs from November 27-29, and you can get more information at imdays.ca (the IM Days website), or follow the latest updates on Twitter @IM_Days or @ARMA_NCR.
I will be speaking from 11:00 am – 12:00 noon on November 28. The session description is below:
Measuring the Performance of Your IM Strategy
Performance measurement is an important but often neglected part of any organization’s strategy to improve its information management practices. By including performance measurement in your strategic planning process, you can ensure your IM initiatives will deliver the intended results, correct problems before they have a major impact, and improve both your communications and reputation with senior management. This presentation outlines a multi-step process for designing and executing performance measurement as part of any IM initiative. It also reviews several examples illustrating the application of performance measurement to diverse IM performance objectives and examines the most important success factors.
- Recognize the imperative for measuring IM performance.
- Develop and measure organization-specific IM performance objectives.
- Identify performance measurement success factors.